Terms & Conditions

1. Introduction

Welcome to b399, an online gaming and sports betting platform serving players across Bangladesh. These Terms & Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User") and b399 ("we", "us", "the Platform") governing all access to and use of our website, mobile experience, games, and services.

By accessing the b399 website or any associated service, you confirm that you have read, understood, and agree to be bound by these Terms in full. If you do not accept any part of these Terms, you must cease using the Platform immediately. b399 reserves the right to modify these Terms at any time; continued use of the Platform following any modification constitutes your acceptance of the revised Terms.

These Terms apply to all users of the b399 Platform regardless of location, but are designed primarily with the Bangladesh market in mind, including payment methods such as bKash, Nagad, and Rocket. Players accessing b399 from outside Bangladesh do so at their own risk and must satisfy themselves as to the legality of such access in their own jurisdiction.

2. Eligibility & Account Registration

Use of b399 is strictly limited to individuals who meet all of the following eligibility criteria. It is your sole responsibility to ensure you qualify before creating an account. b399 reserves the right to verify eligibility at any time and to suspend or close accounts that do not meet these requirements.

Eligibility Requirements

To register and maintain an account on b399, you must:

• Be at least 21 years of age (21+ only). b399 takes the protection of minors seriously and employs age verification measures.
• Provide accurate, truthful, and complete personal information including your full legal name, date of birth, and valid contact details.
• Maintain only one (1) account per person. Duplicate accounts are strictly prohibited and may result in permanent suspension and forfeiture of funds.
• Not be a resident of any jurisdiction where online gambling is expressly prohibited by law.

b399 may at any time request documentation to verify your identity, age, or source of funds as part of our know-your-customer (KYC) process. Failure to provide satisfactory documentation within a reasonable timeframe may result in account suspension or withdrawal restrictions.

3. Deposits, Withdrawals & Payments

b399 supports multiple payment methods tailored to Bangladesh players. All financial transactions are subject to processing times, minimum and maximum limits, and verification requirements outlined in this section. All amounts are displayed and processed in Bangladeshi Taka (BDT / ৳).

Accepted Deposit Methods

b399 currently supports the following payment methods for deposits:

• bKash — Bangladesh's leading mobile financial service, offering instant deposits.
• Nagad — fast and reliable mobile money transfers, widely used across Dhaka, Chittagong and Sylhet.
• Rocket (Dutch-Bangla Bank) — a trusted mobile banking solution for players nationwide.
• Upay — additional mobile wallet option available for eligible accounts.

Withdrawal Conditions

Withdrawal requests are processed subject to the following conditions, which exist to protect both the player and the integrity of the b399 platform:

• Your account must be fully verified (KYC complete) before any withdrawal can be approved.
• Active bonus funds are subject to the applicable wagering requirement (rollover) before withdrawal. Attempting to withdraw bonus funds prior to meeting the rollover condition will result in forfeiture of the bonus.
• b399 reserves the right to delay or withhold withdrawals pending fraud checks, unusual activity investigations, or regulatory inquiries. Players will be notified via their registered contact details.

4. Bonuses & Promotions

b399 offers promotional bonuses including welcome bonuses, free spins, reload bonuses, and seasonal offers tied to events such as BPL, IPL, Eid, and Pohela Boishakh. All promotions are subject to the following general terms:

• Each bonus offer carries specific wagering requirements (rollover conditions). The applicable rollover multiplier is stated on the individual promotion page.
• Welcome bonuses are available to new registered players only. One welcome bonus per household, IP address, device, or payment method.
• Bonus funds and winnings derived from bonus funds may not be withdrawn until the full rollover condition has been met. Bonus and real-money balances are tracked separately.
• b399 reserves the right to amend, suspend, or withdraw any promotion at any time without prior notice. Players who have already opted in and met the deposit requirement for a current promotion are not affected by subsequent changes to that promotion.

Bonuses and free spins are intended for genuine recreational play only. Any attempt to exploit bonuses through systematic betting patterns designed to circumvent rollover requirements — including matched-betting strategies, arbitrage, or coordinated multi-account play — constitutes a breach of these Terms and will result in bonus cancellation, account suspension, and potential forfeiture of winnings.

5. Prohibited Activities

The following activities are strictly prohibited on the b399 Platform. Violation of any of these rules may result in immediate account termination, permanent banning, and/or legal action where applicable:

• Fraud, including use of stolen payment credentials, chargebacks, or unauthorized third-party funding.
• Money laundering — b399 is committed to anti-money laundering (AML) compliance and cooperates fully with relevant authorities.
• Collusion with other players or any form of cheating, including the use of bots, automated betting software, or exploit scripts.
• Opening or operating multiple accounts (multi-accounting) to claim duplicate bonuses or circumvent account restrictions.
• Sharing account credentials, acting as a proxy bettor on behalf of a third party, or allowing minors to access your account.

b399 employs continuous monitoring tools and risk management systems to detect prohibited activity. Suspected violations are investigated thoroughly before any account action is taken. Players may submit a formal dispute via our support email if they believe a restriction has been applied in error.

6. Intellectual Property

All content on the b399 website and Platform — including but not limited to text, graphics, logos, icons, images, audio clips, and software — is the exclusive property of b399 or its content providers and is protected by applicable intellectual property laws. Unauthorized reproduction, distribution, modification, or use of any part of this content is strictly prohibited.

Game titles and software assets are the property of their respective providers — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — and are subject to their own licensing and intellectual property terms. b399 operates as a distributor of these services under applicable arrangements and makes no claim of ownership over third-party game IP.

7. Limitation of Liability

To the maximum extent permitted by applicable law, b399 shall not be liable for any direct, indirect, incidental, consequential, special, or punitive damages arising from your use of — or inability to use — the Platform, including but not limited to: loss of funds resulting from technical faults outside b399's reasonable control; losses arising from player decisions; or losses resulting from unauthorized access to your account where adequate security measures were not applied by the account holder.

b399 provides the Platform on an "as is" and "as available" basis and makes no warranties — express or implied — regarding continuous, uninterrupted, or error-free availability. We take reasonable steps to maintain service uptime and data integrity but cannot guarantee that the service will be available at all times, including during scheduled maintenance windows or unforeseen network disruptions.

8. Privacy & Data Protection

b399 is committed to protecting your personal data. All personal information collected during account registration and ongoing use of the Platform is handled in accordance with our Privacy Policy, which forms an integral part of these Terms and is incorporated herein by reference. We employ SSL encryption and industry-standard security protocols to safeguard your data. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. For full details on how we collect, store, and process your data, please review the b399 Privacy Policy.

9. Amendments & Governing Law

b399 reserves the right to amend, update, or replace these Terms at any time. When material changes are made, we will make reasonable efforts to notify registered players via their registered email address or via a prominent notice on the Platform. The date of the most recent revision is indicated at the top of this document as the "Last updated" date. Your continued use of the Platform following the posting of revised Terms constitutes acceptance of those changes.

These Terms are written in English and the English version shall prevail in the event of any conflict with a translated version. Any dispute arising out of or in connection with these Terms that cannot be resolved amicably through our support team shall be handled according to the procedures described in b399's internal dispute resolution framework. b399 operates as a safe and reliable platform for online gaming and is committed to fair play certified standards.

Why b399 Players Trust These Terms