b399 Privacy Policy

Introduction

Welcome to b399, an online gaming and sports betting platform serving players across Bangladesh including Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh and Cox's Bazar. At b399 we understand that your privacy matters. This Privacy Policy sets out in clear, formal terms how we collect, use, store, and protect any personal data you provide when you register, deposit, play, or otherwise interact with our platform.

By accessing or using b399, you acknowledge that you have read and understood this Privacy Policy in its entirety, and you consent to the data practices described herein. If you do not agree with any part of this policy, you should immediately discontinue your use of the platform.

This policy applies to all users of b399, regardless of whether they access the platform via a web browser on mobile or desktop devices. Our services are intended only for individuals aged 21 years and above.

Information We Collect

b399 collects personal data through three primary channels: information you voluntarily provide, information collected automatically when you use our services, and information received from third-party partners. Below is a detailed breakdown of each category.

Information You Provide Directly

• Full name, username, and email address provided during account registration.
• Date of birth, used to verify that you meet the minimum age requirement of 21 years.
• Contact information including phone number and, where applicable, residential address for identity verification purposes.
• Government-issued identification documents uploaded as part of the KYC process.
• Financial data such as payment method details associated with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or bank transfer accounts used for deposit and withdrawal.

Information Collected Automatically

• Device information including IP address, device type, operating system version, and unique device identifiers.
• Browsing data including pages visited within b399, session duration, click patterns, and navigation paths.
• Log files generated by our servers that record timestamps, error reports, and access events.

Information from Third-Party Partners

• Verification data from identity and age-verification service providers that confirm your eligibility to play.
• Payment confirmation data relayed by mobile financial service providers such as bKash and Nagad when a transaction is processed.
• Fraud prevention signals from industry-standard risk and compliance screening tools.

How We Use Your Information

b399 uses the personal data it collects exclusively for the following lawful purposes. We do not sell or rent your personal data to third parties under any circumstances.

• Account creation, authentication, and ongoing identity verification in line with responsible gaming and KYC obligations.
• Processing deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment channels in Bangladeshi Taka (BDT).
• Providing customer support, resolving disputes, and responding to queries submitted via our support email.
• Delivering personalised promotions, bonus offers, and gaming recommendations based on your activity history on b399.
• Detecting, investigating, and preventing fraudulent transactions, money laundering, and other prohibited activities.
• Improving platform performance, fixing technical issues, and conducting internal analytics to enhance the overall user experience.

Data Sharing and Disclosure

b399 does not share your personal information with any outside party except in the following narrowly defined circumstances:

• Service providers and technology partners who process data on our behalf under strict confidentiality agreements, including payment processors, fraud detection services, and hosting infrastructure providers.
• Game content providers and software studios (such as Pragmatic Play, Evolution Gaming, Spribe, or Ezugi) to the extent technically required for game delivery and session management.
• Law enforcement agencies, regulatory bodies, or other government authorities when required by applicable law or a valid legal order.
• A successor entity in the event of a merger, acquisition, or corporate restructuring, provided the receiving entity agrees to honour this Privacy Policy.

We require all third parties to maintain the same level of data security that we apply to your information. No personal data is ever sold or transferred for advertising or marketing purposes to external parties.

Payment Data and Financial Transactions

All financial transaction data processed through b399 — whether via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Sonali Bank, or international cards — is handled with industry-standard encryption protocols. We store only the minimum transaction data necessary to verify deposits, process withdrawals, and maintain accurate accounting records.

We do not store full card numbers, bKash PINs, Nagad wallet passwords, or any equivalent authentication credentials. Any sensitive payment data is tokenised at the point of entry by our certified payment processing partners.

Cookies and Tracking Technologies

b399 uses cookies and similar tracking technologies to operate the platform effectively and improve your experience. A cookie is a small data file stored on your device by your browser. We categorise our cookies as follows:

Cookie Categories

• Essential cookies: required for the platform to function correctly, including login session management, security tokens, and payment flow integrity. These cannot be disabled.
• Analytics cookies: used to understand how users navigate b399, which game categories are most popular, and where usability improvements can be made. Data is aggregated and anonymised.
• Preference cookies: store your settings such as language selection, time zone (Bangladesh Standard Time, UTC+6), and display preferences so they persist across sessions.

You may configure your browser to refuse or delete cookies at any time. Please note that disabling essential cookies will impair the functionality of the b399 platform and may prevent you from accessing your account.

Data Security

b399 employs a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data transmitted between your device and our servers, firewalls and intrusion detection systems on our hosting infrastructure, and strict internal access controls limiting which staff members may view sensitive account information.

While we take every reasonable precaution to secure your data, no internet-based system can guarantee absolute security. In the unlikely event of a data breach that affects your rights, b399 will notify you promptly and take all appropriate remedial action.

Data Retention

b399 retains your personal data for as long as your account remains active and for a defined period thereafter as required by applicable anti-money laundering regulations, responsible gaming obligations, and general accounting standards. As a general principle, account data is retained for a minimum of five years following account closure.

Once the applicable retention period has expired, your personal data will be securely deleted or anonymised so that it can no longer be attributed to you as an identifiable individual.

Your Rights as a Data Subject

As a user of b399, you hold the following rights in relation to your personal data. You may exercise these rights by contacting our support team at the email address provided in the Contact Us section below.

• Right of Access: the right to request a copy of all personal data b399 holds about you, along with an explanation of how it is being used.
• Right to Rectification: the right to request that any inaccurate or incomplete personal data held about you be corrected without undue delay.
• Right to Erasure: the right to request deletion of your personal data where there is no longer a lawful basis for b399 to hold it, subject to mandatory retention obligations.
• Right to Restrict Processing: the right to request that b399 limits the way in which your personal data is used while a dispute or complaint is being investigated.
• Right to Object: the right to object to the use of your personal data for direct marketing purposes, including profiling related to such marketing.

We will respond to all verified data-subject requests within 30 calendar days. We may require proof of identity before processing a request to protect against unauthorised access to account data.

Children's Privacy

b399 is strictly an adult gaming platform. Our services are not directed at, nor intended for use by, any individual under the age of 21. We do not knowingly collect personal data from minors.

If we become aware that a user is under 21, we will immediately suspend their account, withhold any funds pending investigation, and permanently delete all personal data associated with that account. If you believe a minor has registered on b399, please contact us immediately at the email address in the Contact Us section.

Third-Party Links

The b399 platform may contain references to third-party service providers such as payment partners. These external entities operate under their own privacy policies, and b399 accepts no responsibility for the data practices of any third party. We encourage you to review the privacy policy of any external service before providing them with your personal information.

Changes to This Privacy Policy

b399 reserves the right to update or amend this Privacy Policy at any time to reflect changes in law, regulatory requirements, or our internal data handling practices. When a material change is made, we will update the Effective Date at the top of this page and, where appropriate, notify registered users via email.

Your continued use of b399 following the posting of any revised Privacy Policy constitutes your acceptance of the amended terms. We recommend that you review this page periodically to stay informed of how your data is being protected.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way b399 handles your personal data, please contact our dedicated data support team. We are committed to addressing all privacy-related enquiries promptly and transparently.

Email: [email protected] — Our support team is available 24/7 to assist players across Bangladesh.