Responsible Gaming at b399
We are committed to creating a safe, fair, and enjoyable gaming environment for every player across Bangladesh. Play smart, play responsibly.
21+ OnlyWhat Is Responsible Gaming?
Responsible gaming is the practice of approaching gambling as a form of entertainment — not as a source of income or a way to escape personal problems. At b399, we believe every player in Bangladesh deserves access to a platform that actively supports healthy habits and transparent information.
Gambling should always remain a leisure activity that you choose to do with money you can afford to lose. Setting clear boundaries before you begin — on time, on money, and on frequency — is the foundation of a positive gaming experience. Our platform provides several tools to help you stay in control at every step.
b399 is a platform for adults aged 21 and above only. We do not accept registrations from minors and we actively verify account ages as part of our KYC process. If you are under 21, please do not attempt to register or place any bets on this platform.
Our Responsible Gaming Commitments
Age Verification
Strict 21+ policy enforced via KYC on every account created at b399.
Secure Platform
SSL encryption and secure payment channels via bKash, Nagad and Rocket protect your data.
Deposit Limits
Set daily, weekly or monthly deposit caps to stay within your personal budget.
Session Time-Outs
Take a break with short-term time-out periods of 24 hours, 7 days, or 30 days.
24/7 Support
Our support team is available around the clock to assist players who need guidance.
Player Education
Clear information on game RTP, odds, and betting rules so you always know what you are playing.
Player Protection Tools
b399 provides a suite of practical tools that put you in control of your own gaming activity. You can activate any of the following directly through your account settings or by contacting our support team.
Deposit Limit Controls
Specify a maximum deposit amount per day, week, or month. Once set, limits can only be reduced immediately — increases take a 7-day cooling-off period to take effect.
Session Time-Out
Pause your account for 24 hours, 48 hours, 7 days, or 30 days. During a time-out you cannot log in, place bets, or make deposits. Existing withdrawals will still be processed.
Self-Exclusion
Request a long-term self-exclusion of 6 months, 1 year, or 5 years. This is a serious commitment — during exclusion your account is permanently suspended and promotional materials will be blocked. Contact support to activate.
Reality Check Reminders
Enable on-screen notifications at regular intervals (every 30, 60, or 90 minutes) reminding you how long you have been playing and how much you have wagered in the current session.
Recognising Problem Gambling
Gambling problems can develop gradually and are often difficult to notice at first. If you or someone you know experiences any of the following, it may be time to seek help:
- Spending more money on gambling than you originally planned or can afford to lose.
- Feeling restless, irritable, or anxious when trying to reduce or stop gambling.
- Chasing losses — continuing to bet in an attempt to win back money you have lost.
- Lying to family or friends about how much time or money you spend on gambling.
- Neglecting work, studies, family responsibilities, or personal health because of gambling.
- Using gambling as a primary way to relieve stress, loneliness, or emotional distress.
Get Help and Support
If gambling is negatively affecting your life or the life of someone close to you, please do not hesitate to contact us. Our customer support team is available 24/7 to assist with account restrictions, self-exclusion, and referrals to professional counselling resources available in Bangladesh. All requests are handled confidentially and with compassion.
[email protected]
Frequently Asked Questions
What is the minimum age to play at b399? ▼
You must be 21 years of age or older to register and play at b399. We verify the age of all account holders as part of our standard KYC process. Accounts found to belong to underage players are immediately closed.
How do I set a deposit limit on my b399 account? ▼
Log in to your b399 account and navigate to Account Settings. Under the Responsible Gaming section you will find options to set daily, weekly, and monthly deposit limits. Limits can be reduced immediately, but increases require a 7-day review period for your protection.
What is the difference between a time-out and self-exclusion? ▼
A time-out is a short-term break lasting between 24 hours and 30 days, useful when you feel you need a brief pause. Self-exclusion is a longer commitment — 6 months to 5 years — and is designed for players who feel their gambling is seriously out of control. Self-exclusion cannot be reversed before the period ends.
How can I contact b399 support for responsible gaming assistance? ▼
You can reach the b399 support team 24/7 by emailing [email protected]. When contacting us about responsible gaming, please mention your account username and clearly state whether you are requesting a deposit limit, time-out, or self-exclusion so our team can process your request as quickly as possible.
Play Responsibly — Enjoy the Game
b399 is here to make your entertainment experience great. Log in to manage your limits, or browse our FAQ for more help.